Legal
Refund / Cancellation Policy
Last updated: October 7, 2026
1. Software and Service Cancellation
Software and service subscriptions may be cancelled by written notice according to your Agreement. Unless stated otherwise, cancellation takes effect at the end of the current billing period. [Confirm notice period.]
2. Hardware Orders
Hardware orders are confirmed once a quote is accepted. Special-order items may not be cancellable after the order is placed with the supplier.
3. Hardware Return Eligibility
Unused hardware in original packaging may be eligible for return within [X] days of delivery. Returns may be subject to a restocking fee of [X]%. Defective items are handled under the manufacturer's warranty. [Confirm all values.]
4. Custom Services
Custom configuration, catalog preparation and similar services are scoped in your quote. Work already performed is billable.
5. Completed Implementation Work
Installation, training and implementation services that have been completed are generally non-refundable.
6. Subscription Cancellation
Cancelling a subscription stops future recurring charges, including recurring ACH debits, after the effective date.
7. Refund Timing
Approved refunds are issued to the original payment method, typically within [X] business days of approval. Bank processing times may vary.
8. Non-Refundable Items
Unless your Agreement states otherwise, non-refundable items may include completed services, setup fees, opened consumables and special-order hardware. [Confirm list.]
9. How to Request a Cancellation or Refund
Email supportnaz@gmail.com with your business name, account details and the service or order concerned. We will confirm receipt and next steps.
10. Contact Information
NAZ SOLUTION LLC, 30 N Gould St, STE R, Sheridan, WY 82801, United States. Email: supportnaz@gmail.com. Phone: (307) 533-9030.